{"id":31527,"date":"2024-03-05T06:18:57","date_gmt":"2024-03-05T06:18:57","guid":{"rendered":"https:\/\/www.ripfast.com\/frequently-asked-questions\/"},"modified":"2026-06-18T06:00:21","modified_gmt":"2026-06-18T06:00:21","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.ripfast.com\/fr\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31527\" class=\"elementor elementor-31527 elementor-24356\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb467fc e-con-full e-flex e-con e-parent\" data-id=\"fb467fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-387e146 elementor-widget elementor-widget-heading\" data-id=\"387e146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS \u2013 ORDERING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f05094e e-flex e-con-boxed e-con e-parent\" data-id=\"f05094e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ab76ee7 e-flex e-con-boxed e-con e-child\" data-id=\"ab76ee7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a7abcdf e-con-full e-flex e-con e-child\" data-id=\"a7abcdf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94d1f88 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"94d1f88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThis means that our emails will arrive safely in your inbox ( you can also opt out any time with 1 click )\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6411eeb e-con-full faq-page e-flex e-con e-child\" data-id=\"6411eeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2eb751e elementor-widget elementor-widget-toggle\" data-id=\"2eb751e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4891\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4891\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">NON UK RESTRICTIONS<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4891\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4891\"><p>Due to excessive weight, the protein products may not be available to certain countries outside Europe.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4892\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4892\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WHAT FORMS OF PAYMENT DO YOU ACCEPT ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4892\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4892\"><p>We only accept Mastercard and Visa credit\/debit cards. We also accept cheques and postal orders payable to RIPFAST, although credit\/debit card payment is recommended for fastest delivery. We also accept RBC payments via bank Direct Debit (currently for UK clients only).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4893\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4893\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WHAT ARE THE MONEY BACK GUARANTEE CONDITIONS ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4893\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4893\"><p>The length of the guarantee \u2018trial period\u2019 is normally stated on the product information page. All we ask is that you try the product at the suggested dosage (as on the bottle) and if after the stipulated period you\u2019re unhappy for any reason, email us to let us know, then just send it back. This is important especially for RBC.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4894\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-4894\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">HOW DO I RETURN A PRODUCT ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4894\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-4894\"><p>Please email us if unhappy for any reason or before returning a product so that we can instruct you on how to proceed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4895\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-4895\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WHAT ARE THE NON UK SHIPPING COSTS \/ DELIVERY TIMES ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4895\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-4895\"><p>The shipping charge for INTERNATIONAL online orders is slightly higher than UK shipping, this will be automatically adjusted in your cart. Some services like RBC (Ripfast Bodybuilding Club) have free shipping. The shipping charge is a single charge no matter how many products you order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4896\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-4896\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WHAT IF MY ORDER ARRIVES IN DAMAGED CONDITION ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4896\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-4896\"><p>This happens occasionally unfortunately, but it\u2019s no problem. We would usually ask you to email us photographic evidence.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4897\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-4897\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WHAT SECURITY IS THERE FOR PAYMENTS ON THE WEBSITE ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4897\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-4897\"><p>Your order is protected by SSL \u201cSecure Sockets Layer\u201d protocol. SSL is the leading security protocol on the internet. It was developed for sending information securely over the Internet. Our website uses SSL for the online payment\/checkout procedure for maximum security. SSL encrypts the data being transmitted so that a third party cannot \u201ceavesdrop\u201d on the transmission and view the data being transmitted. Only the user\u2019s computer and the secure server are able to recognize the data. SSL keeps your name, address, and credit card information between you and our merchant bank to which you are providing it.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4898\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-4898\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WHY IS MY BILLING ADDRESS SO IMPORTANT ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4898\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-4898\"><p>We cannot process your credit or debit card without your full billing address including the postcode. Please ensure that you supply this information even if you are requesting delivery to an alternative address. Please also ensure that your name matches the name as it appears on your card.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4899\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-4899\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WHAT IS THE CVV (CV2) \/ CARD SECURITY NUMBER<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4899\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-4899\"><p>The CVV (CV2) card security code requested consists of the last 3 digits on the back of your card. It gives extra protection when shopping online as only the person who holds the card will have access to this code, as it is not printed anywhere and does not appear on normal receipts. We regret that we cannot process your order without this code.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-48910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-48910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">IS MY CARD CHARGED AS SOON AS I SUBMIT MY ORDER<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-48910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-48910\"><p>Yes, the shopping cart will then confirm that your payment has been processed successfully.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-48911\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-48911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">CAN I CANCEL OR CHANGE MY ORDER ONCE IT HAS BEEN PLACED ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-48911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-48911\"><p>Orders which have not already been despatched by our warehouse may be changed or cancelled. In such instances just email us to let us know how to proceed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-48912\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-48912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WHY HAVE YOU REQUESTED A RECENT CARD STATEMENT HEADER ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-48912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-48912\"><p>As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms and from time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can assure you that all information is shredded as we have confirmed the details required. We hope you appreciate this is in the interests of fraud prevention and is a necessary precaution.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-48913\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-48913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WHAT IF MY ORDER IS INCORRECTLY DESPATCHED ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-48913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-48913\"><p>No problem. Just email us and we will remedy any issue. In the event that an incorrect order has been made\/shipped due to a website error or technical glitch, we reserve the right to amend the order accordingly and retrospectively if necessary. E &amp; OE.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"NON UK RESTRICTIONS\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Due to excessive weight, the protein products may not be available to certain countries outside Europe.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"WHAT FORMS OF PAYMENT DO YOU ACCEPT ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We only accept Mastercard and Visa credit\\\/debit cards. We also accept cheques and postal orders payable to RIPFAST, although credit\\\/debit card payment is recommended for fastest delivery. We also accept RBC payments via bank Direct Debit (currently for UK clients only).<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"WHAT ARE THE MONEY BACK GUARANTEE CONDITIONS ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The length of the guarantee \\u2018trial period\\u2019 is normally stated on the product information page. All we ask is that you try the product at the suggested dosage (as on the bottle) and if after the stipulated period you\\u2019re unhappy for any reason, email us to let us know, then just send it back. This is important especially for RBC.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"HOW DO I RETURN A PRODUCT ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please email us if unhappy for any reason or before returning a product so that we can instruct you on how to proceed.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"WHAT ARE THE NON UK SHIPPING COSTS \\\/ DELIVERY TIMES ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The shipping charge for INTERNATIONAL online orders is slightly higher than UK shipping, this will be automatically adjusted in your cart. Some services like RBC (Ripfast Bodybuilding Club) have free shipping. The shipping charge is a single charge no matter how many products you order.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"WHAT IF MY ORDER ARRIVES IN DAMAGED CONDITION ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This happens occasionally unfortunately, but it\\u2019s no problem. We would usually ask you to email us photographic evidence.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"WHAT SECURITY IS THERE FOR PAYMENTS ON THE WEBSITE ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Your order is protected by SSL \\u201cSecure Sockets Layer\\u201d protocol. SSL is the leading security protocol on the internet. It was developed for sending information securely over the Internet. Our website uses SSL for the online payment\\\/checkout procedure for maximum security. SSL encrypts the data being transmitted so that a third party cannot \\u201ceavesdrop\\u201d on the transmission and view the data being transmitted. Only the user\\u2019s computer and the secure server are able to recognize the data. SSL keeps your name, address, and credit card information between you and our merchant bank to which you are providing it.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"WHY IS MY BILLING ADDRESS SO IMPORTANT ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We cannot process your credit or debit card without your full billing address including the postcode. Please ensure that you supply this information even if you are requesting delivery to an alternative address. Please also ensure that your name matches the name as it appears on your card.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"WHAT IS THE CVV (CV2) \\\/ CARD SECURITY NUMBER\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The CVV (CV2) card security code requested consists of the last 3 digits on the back of your card. It gives extra protection when shopping online as only the person who holds the card will have access to this code, as it is not printed anywhere and does not appear on normal receipts. We regret that we cannot process your order without this code.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"IS MY CARD CHARGED AS SOON AS I SUBMIT MY ORDER\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, the shopping cart will then confirm that your payment has been processed successfully.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"CAN I CANCEL OR CHANGE MY ORDER ONCE IT HAS BEEN PLACED ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Orders which have not already been despatched by our warehouse may be changed or cancelled. In such instances just email us to let us know how to proceed.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"WHY HAVE YOU REQUESTED A RECENT CARD STATEMENT HEADER ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms and from time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can assure you that all information is shredded as we have confirmed the details required. We hope you appreciate this is in the interests of fraud prevention and is a necessary precaution.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"WHAT IF MY ORDER IS INCORRECTLY DESPATCHED ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No problem. Just email us and we will remedy any issue. In the event that an incorrect order has been made\\\/shipped due to a website error or technical glitch, we reserve the right to amend the order accordingly and retrospectively if necessary. E &amp; OE.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6976257 e-con-full e-flex e-con e-child\" data-id=\"6976257\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e51e9fb elementor-widget elementor-widget-image\" data-id=\"e51e9fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"838\" src=\"https:\/\/www.ripfast.com\/wp-content\/uploads\/2025\/06\/Ripfast_30_Anniversay_Shield-977x1024.jpg\" class=\"attachment-large size-large wp-image-31428\" alt=\"\" srcset=\"https:\/\/www.ripfast.com\/wp-content\/uploads\/2025\/06\/Ripfast_30_Anniversay_Shield-977x1024.jpg 977w, https:\/\/www.ripfast.com\/wp-content\/uploads\/2025\/06\/Ripfast_30_Anniversay_Shield-286x300.jpg 286w, https:\/\/www.ripfast.com\/wp-content\/uploads\/2025\/06\/Ripfast_30_Anniversay_Shield-768x805.jpg 768w, https:\/\/www.ripfast.com\/wp-content\/uploads\/2025\/06\/Ripfast_30_Anniversay_Shield-1466x1536.jpg 1466w, https:\/\/www.ripfast.com\/wp-content\/uploads\/2025\/06\/Ripfast_30_Anniversay_Shield-573x600.jpg 573w, https:\/\/www.ripfast.com\/wp-content\/uploads\/2025\/06\/Ripfast_30_Anniversay_Shield-600x629.jpg 600w, https:\/\/www.ripfast.com\/wp-content\/uploads\/2025\/06\/Ripfast_30_Anniversay_Shield.jpg 1765w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61eaf7d elementor-widget elementor-widget-heading\" data-id=\"61eaf7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">GET \u2018THE SECRET OF ARMS\u2019 FREE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7abee5f elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"7abee5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.ripfast.com\/wp-content\/uploads\/2024\/02\/secret_of_arms_cover-1.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b7b230 elementor-widget elementor-widget-text-editor\" data-id=\"9b7b230\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>There is a little known secret, hardly used by bodybuilders that can rapidly make your arms look amazing, with changes visible in just 48hrs. Learn it now with &#8216;The Secret of Arms&#8217;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60202f0 elementor-widget elementor-widget-html\" data-id=\"60202f0\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"subscribr-form-home\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2>GET INSIDER EXCLUSIVES & FREE ADVICE, SIGN UP WITH RIPFAST TODAY + GET THE 'SECRET OF ARMS' FREE!<\/h2>\n<p class=\"wpcf7-contact-form-not-found\"><strong>Erreur\u00a0:<\/strong> Formulaire de contact non trouv\u00e9\u00a0!<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0f33c7 elementor-widget elementor-widget-image\" data-id=\"c0f33c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.ripfast.com\/wp-content\/uploads\/2024\/02\/Ripfast_Guarantee_70-1.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cc33b1 elementor-pagination-position-outside elementor-widget elementor-widget-image-carousel\" data-id=\"2cc33b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;navigation&quot;:&quot;dots&quot;,&quot;autoplay_speed&quot;:4000,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;speed&quot;:500}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 sur 5\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.ripfast.com\/wp-content\/uploads\/2024\/02\/20240118-160016.png\" alt=\"\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 sur 5\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.ripfast.com\/wp-content\/uploads\/2024\/02\/03-1.png\" alt=\"\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 sur 5\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.ripfast.com\/wp-content\/uploads\/2024\/02\/20240118-160007.png\" alt=\"\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 sur 5\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.ripfast.com\/wp-content\/uploads\/2024\/02\/02-1.png\" alt=\"\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 sur 5\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.ripfast.com\/wp-content\/uploads\/2024\/02\/20240118-160022.png\" alt=\"\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96a4bcf elementor-widget elementor-widget-heading\" data-id=\"96a4bcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CLICK BELOW TO SEE MORE INDEPENDENTLY SUPPLIED, DELIGHTED CLIENT REVIEWS VIA THE PROVEN EXPERT WEBSITE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf0f060 elementor-widget elementor-widget-image\" data-id=\"bf0f060\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.provenexpert.com\/ripfast\/?utm_source=Widget&#038;utm_medium=Widget&#038;utm_campaign=Widget\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ripfast.com\/staging\/wp-content\/uploads\/2024\/02\/proven-widget-img.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONS \u2013 ORDERING This means that our emails will arrive safely in your inbox ( you can also opt out any time with 1 click ) NON UK RESTRICTIONS Due to excessive weight, the protein products may not be available to certain countries outside Europe. WHAT FORMS OF PAYMENT DO YOU ACCEPT ? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-31527","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions &#8211; Ripfast Bodybuilding<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ripfast.com\/fr\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions &#8211; Ripfast Bodybuilding\" \/>\n<meta property=\"og:description\" content=\"FREQUENTLY ASKED QUESTIONS \u2013 ORDERING This means that our emails will arrive safely in your inbox ( you can also opt out any time with 1 click ) NON UK RESTRICTIONS Due to excessive weight, the protein products may not be available to certain countries outside Europe. WHAT FORMS OF PAYMENT DO YOU ACCEPT ? 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