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HOW DO I PLACE MY RIPFAST ORDER?
Promotional & Discount codes
Problems Ordering

HOW DO I CONTACT RIPFAST?
Ripfast Order Enquiries
Visit the Ripfast Store

FREQUENTLY ASKED QUESTIONS
Do I pay a £3.50 delivery charge for each item?
What forms of payment do you accept?
How long will it take to receive my order?
Do you offer next day delivery and is it more expensive?
If part of my order is out of stock, do I have to pay an extra delivery charge when it is sent to me?
Can I nominate a day or time for delivery?
What if I am out when the courier or postman calls?
Can you send my order by Recorded Delivery?
Can you send my order by Special Delivery?
I live outside the countries listed on your website. What is the delivery charge?
I live outside the countries listed on your website. How long will it take for me to receive my order?
Promotional & Discount Codes
How do I return an item?
How long does it take for you to process returns?

CARD SECURITY
Why is my billing address so important?
What is the cv2 number or card security code?
Is my internet order charged as soon as I press submit?
Can I cancel or change my order once it has been placed?
Why have you requested a recent card statement header?

SECURITY & PRIVACY POLICY

HOW DO I PLACE MY RIPFAST ORDER?

1. For the fastest, clearest most efficient method, please order online, using your debit or credit card at www.ripfast.com. It's really easy & you see the many options available for each product! Simply add your product to your "basket" & follow your preferred onscreen choices.

2. You can order by telephone, if paying by credit or debit card. Our order line number is 0116 246 5555. Our staff is more than happy to advise you on any of our products and to assist you in making the best possible choice.

Lines are open: 9am-5pm (GMT), Monday - Friday.
Outside these hours you confidently use our easy to use voicemail system.

3. You can order by faxing your order through on 0116 246 5556

4. You can order online, using your debit or credit card at www.ripfast.com

5. You can post your order to us at:
Ripfast UK
PO Box 34
Leicester
LE1 1ZY
England

We accept cheques & postal orders as payment by post. We recommend that you do not send cash or coins by post due to security issues.

6. You can also visit us in person at the Ripfast Store. Please refer to the Ripfast Store section for further details.

Promotional & Discount Codes

If you are using a promotional code or discount code, you will be given the option to enter it as you place your online order. The system will then apply the discount to your total purchase amount figure. If you have any problems please call or email us.

Problems Ordering

Here are some of the most common solutions to ordering problems.

1. Make sure you enter the exact billing address as it appears on your statement
2. Try refreshing the page (top 'refresh' button) or starting your computer.
3. Try ordering on a different computer.
4. Order by phone or by mail.

If problems persist, please contact us at info@ripfast.com

HOW DO I CONTACT RIPFAST?

Ripfast Order Enquiries
For general enquiries or complaints, please email: info@ripfast.com

Or you may contact us by telephone on 0116 246 5555 and we will try to answer your question immediately. Please have your account number or billing postcode at hand.

Order enquiries include:

Order not received

Missing items in a delivery or if you have received the wrong item

Enquiries regarding payment, charges or a refund

Stock Enquiries

Training queries or product-related queries

Lines are open: 9am-5pm (GMT), Monday - Friday

Or you can write to us at:
Ripfast Customer Relations
PO Box 34
Leicester
LE1 1ZY
England

Please allow up to 48 hours for a reply to your email and 7 days for a letter.

Ripfast will not share your information with companies outside of Ripfast for marketing purposes. Please refer to our Security and Privacy Policy for further details.

Visit Us

You can also visit us in person at the Ripfast Store as below.

RIPFAST STORE
THE RIPFAST SHOP IS CLOSED FOR THE MEANTIME.
113 Granby Street
Leicester LE1 6FD
England
(in the city centre, 200 metres from Leicester Train Station, near Burger King)

Opening hours: 9.30am - 6pm, Monday - Saturday

If you are traveling to Leicester specifically for the purpose of visiting us, please do call us first on 0116 246 5555 to ensure that the products you require are in stock.

Lines are open: 9am-5pm (GMT), Monday - Friday

FREQUENTLY ASKED QUESTIONS

Do I pay a £3.50 delivery charge for each item?
You only pay £3.50 for each order, no matter how many items you order.

What forms of payment do you accept?
We accept all major credit and debit cards. This includes VISA, MasterCard, American Express, Visa Delta, Switch, Solo, Visa Electron and Maestro.

You can also pay by cheque or postal order made payable to RIPFAST.
Please write your postcode on the reverse of your cheque.

We recommend that you do not send cash or coins by post due to security issues.

How long will it take to receive my order?
Credit or debit card orders placed by telephone or via the internet, please allow 3 working days.

Credit or debit card orders placed by post, postal orders and cash, please allow 7 days.

Cheque orders, please allow 14 days.

Do you offer next day delivery and is it more expensive?
We do not offer a next day delivery service but we make every effort to get your order sent out the same day or certainly within 24 hours. If the product is in stock and there are no problems with processing your payment, you will often find that credit and debit card orders placed by noon, do arrive the next working day though we do not guarantee this.

If part of my order is out of stock, do I have to pay an extra delivery charge when it is sent to me?
If you try to order an item and it is out of stock, we can automatically send it to you when it is available. As the item was part of the original order, we do not make any extra delivery charge.

Can I nominate a day or time for delivery?
We regret that at present you cannot request a specific time for delivery. Your order will be delivered between 9am-5pm by Parcel Force or before noon by Royal Mail. The courier used depends on the size and weight of the parcel. If it is your second order, you can specify a different address for future deliveries.

What if I am out when the courier or postman calls?
If you are out when delivery is attempted, the courier or postman should leave you a card to say that he has called. You can then collect your parcel from your local Royal Mail or Parcel Force depot, depending on which was used. If it is your second order, you can specify a different address for future deliveries.

Can you send my order by Recorded Delivery?
All packages weighing over 1kg are delivered by Business Post and require a signature, dispensing the need for a recorded delivery. If however, your package weighs less than 1kg and is therefore being sent via Royal Mail, we can send it recorded if you request us to do so. This service is available for UK deliveries only.

Can you send my order by Special Delivery?
This service is available for UK Deliveries only and requires a signature upon delivery. This service is only available for packages up to a maximum weight of 1kg at an additional cost of £5.00.

I live outside the countries listed on ripfast.com. What is the delivery charge?
The shipping charge of your order is dependent upon the weight of your parcel. Please call us on 0116 246 5555 and we can advise you how much it will cost.

I live outside the countries listed on ripfast.com. How long will it take for me to receive my order?
Please allow between 7 - 21 days for delivery. Please note some countries have stricter customs clearance rules where goods are held up while they check contents.

Promotional & Discount Codes
If you are using a promotional code or discount code, you will be given the option to enter it as you place your online order. The system will then apply the discount to your total purchase amount figure. If you have any problems please call or email us.

How do I return an item?
We are unable to take back products which have been used or products where the security seal has been tampered with unless they are covered by our money back guarantee.

Supplements which have money back guarantees allow you to try the product at the recommended dosage for the guarantee period. If after this, you remain dissatisfied, please return the remainder with a covering letter outlining the reason why you feel the product did not fulfill your expectations and we will refund you in full.

We are unable to refund your shipping costs or the original delivery charge unless you received the wrong goods through no fault of your own

To return an item, please package it securely, preferably in the same package it was sent in and return it to us, with a copy of the invoice or a covering letter to:

Ripfast Returns Dept.
PO Box 34
Leicester
LE1 1ZY

We recommend that you use a service which you can track for your own assurance and peace of mind.

How long does it take for you to process returns?
You should allow 7 days for the credit to show on your account if you paid by credit or debit card and 10 days to receive a cheque refund for all other forms of payment.

CARD SECURITY

Why is my billing address so important?
We cannot process your credit or debit card order without your full billing address and including postcode, so please ensure you supply this information even if you are requesting delivery to an alternative address. Please also ensure that your name matches the name as it appears on your card.

What is the CV2 number or card security code?
The card security code is a three digit number found on the reverse of your card on the signature slip. It is preceded by parts of your card number but it is always the last three digits.

The security code gives extra protection when shopping online, as only the person who holds the card will have access to the code, as it is not printed anywhere and does not appear on normal receipts.

We regret that we cannot process your order without this security number.

Is my internet order charged as soon as I press submit?
No, your card payment is not immediately processed. It is charged just before shipping.

Can I cancel or change my order once it has been placed?
Orders which have not already been dispatched by our warehouse may be changed or cancelled. In such instances, we would offer you a full and immediate refund or adjust the charge as appropriate. If you do place an order for the wrong flavour or product please call and speak to one of our staff as soon as possible on: 0116 246 5555

Why have you requested a recent card statement header?
As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and from time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that this is undertaken in the interests of fraud prevention, and is a necessary precaution.

Security & Privacy policy
As a customer, you are incredibly important to us, which is why our website has the very latest security features to protect you against credit card fraud

Your payment and order details are normally sent to us across a secure connection, which means that the information is encrypted and cannot be read by anyone other than ourselves.

Some computers prevent this secure connection and in such instances, please call us and place your by telephone on 0116 246 5555

Once you have completed your purchase and to ensure all confidential information is removed, we recommend that you close all browsers.

We may hold personal data relating to the transactions you enter into with us through the Site. We will disclose personal data to a party to the transaction to assist your transaction. When you purchase an item from us, we collect your name, address, telephone number, e-mail address and credit card details for the purpose of processing your order and notifying you of the status of your order.

This allows us to involve you in our purchasing process, to administer the purchasing process, to fulfill our obligations and to notify you if there are any issues with the purchasing process as well as to arrange for payment. Information may be used to check your credit status and credit account details for ordering purposes and to bill for services or products used or purchased. We may use the data collected to obtain clearance of your credit card payment.

Unless otherwise stated in this Privacy Policy data relating to you will not be disclosed to any third party unless you have specifically given your consent. We will not rent or sell your personal information without your permission.

We may disclose your personal data acting in good faith if it believes such action is necessary: to conform with a legal requirement or comply with the legal process, protect and defend our rights or property, enforce this online agreement, act to protect the interests of its users.

Gift Certificate Page
Why not order a ripfast.com Gift Certificate? You can choose an amount from £10 to £100. It's the ideal gift! If you enter your own e-mail instead of the person that you are buying the Gift Certificate for, you will be e-mailed the Gift Certificate to either print out & hand over personally or to forward it to the receiver whenever you so choose (eg: birthday or Christmas etc).